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Health Services


New hospital image and medicine pills being counted

The Department of Pharmacy staff consists of over 100 military and civilian personnel. The pharmacy is dedicated to providing the highest quality health care. One of our main priorities is to help you understand your medications and promote the safe use of medications.
The Pharmacy continues to improve pharmacy services with the implementation of the latest pharmacy technologies and information to promote medication safety as well as expanding pharmacy services.
The main pharmacy is located on the 1st floor of the West Clinic Building of the New Hospital. The Pharmacy uses a ticketing system that allows you to input your information prior to presenting at the window. This means once you receive a number, then the pharmacy will call your number. Please have your military identification card ready once your number is announced. Let the pharmacy know your allergies, and other medications you may take. The pharmacists and pharmacy technicians are available to answer any of your questions.

Pharmacy Service

Outpatient Pharmacy Services are currently offered at four (4) sites; Main Outpatient, Mendoza Pharmacy, Freedom Crossing Pharmacy, and East Bliss Pharmacy. Services at all sites include, but are not limited to, same day service for new prescriptions and expedited pickup for prescriptions activated online that have a 24-hour turn-around. The best way to activate online and save some time, is by using the Tricare Online Patient Portal to select your new medications to be filled. This brand-new technology allows for RX activation whether they come from your William Beaumont Provider OR from your network provider. If you do not have access to a computer or smartphone and cannot utilize this technology, you can present to the pharmacy to utilize in-person activation.

Pharmacy Announcements (as of October 1st, 2021)

We are working towards Re-opening our pharmacy sites to provide more options for our Fort Bliss Beneficiaries. Our most recent pharmacies to re-open are our Main Pharmacy and East Bliss Pharmacy! Services offered include in person activation with same day pickup, TOL new RX, and refill activation. See below for site details including hours of operation, contact info, and location.

Pharmacy Refill Services

Refill Options

TRICARE Online Refill

(Dear WBAMC patients please be aware that the following link will take you to TRICARE Online (TOL) to complete your prescription refill(s). Refills requested via this link will be filled locally and can be picked up at the WBAMC pharmacy refill pick-up site of your choice: (1) Freedom Crossing/PX Pharmacy, (2) Mendoza/SFCC Pharmacy, (3) Main Outpatient or (4) East Bliss Pharmacy.

  • Phone in Refill: 915-742-1200
​Refills for non-controlled medications may be called in 7 days in advance. Controlled substance refills may be requested 3 days in advance.

Refill Request Line


Phone in refills can be picked up at either:
(1) Freedom Crossing/PX Pharmacy, or (2) Mendoza/SFCC Pharmacy
  • Both the phone-in refill service and the Tricare Online Patient Portal are available 24 hours a day, 7 days a week. The peak times for call-in are 0700 to 1300 Mondays and Tuesdays, so you may experience longer than usual wait times.
  • Use a touch tone phone for optimal service (also capable of voice recognition).
  • Refill request are ready within 4 business days of request. Please plan ahead for weekends and holidays.
  • After Ten (10) working days, medication refills are returned back to stock. If you are unable to pick up, please contact the pharmacy where you requested to pick up your medication.

Pharmacy Contact Information

Main Pharmacy  - West Clinic Building 1st Floor
18511 Highlander Medics St, El Paso, TX 79918,
Monday-Friday 07:30am-04:30pm

Freedom Crossing (PX) Pharmacy
1611 Haan Rd, Fort Bliss, TX 79906
Monday-Friday 09:30am-06:00pm

Mendoza Soldier Family Care Center Pharmacy
11335 SSG Sims St, Fort Bliss, TX 79918,
Monday-Friday 07:00am-04:30pm

East Bliss Pharmacy
21227 Torch St, Fort Bliss, TX 79918
Monday-Friday 07:30am-04:00pm

Special Drug Request - West Clinic Building 1st Floor
18511 Highlander Medics St, El Paso, TX 79918



Contact Us


Refills: 915-742-1200
Appointment line: 915-742-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273

Don't forget to keep your family's information up-to-date in DEERS.