Pharmacy

The Department of Pharmacy staff consists of over 100 military and civilian personnel. The pharmacy is dedicated to providing the highest quality health care. One of our main priorities is to help you understand your medications and promote the safe use of medications.
 
The Pharmacy uses a ticketing system that allows you to input your information prior to presenting at the window. This means once you receive a number, then the pharmacy will call your number. Please have your military identification card ready once your number is announced. Let the pharmacy know your allergies, and other medications you may take. The pharmacists and pharmacy technicians are available to answer any of your questions.
We fill new prescriptions and refills at no cost for covered medications for Tricare eligible beneficiaries including:

• Active duty service members and families
• Activated National Guard and Reserve Members
• Retired service members and families

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers both on and off post.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• Go to the any of the pharmacies and check in at the kiosk.
• Follow on-screen prompts to check in.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
• Go to the any of the pharmacies and check in at the kiosk.
• Follow on-screen prompts to check in.

To submit an electronic prescription:

We participate in eRx, a safe and secure method that eliminates bringing handwritten prescriptions to the pharmacy. 
Ask your provider to select the:

• Pharmacy name: DOD FORT BLISS PHARMACY EPHCY
• NCPDP/NPI number: 5911854/1609289016

If you hand-carry a written prescription:

Check in at the kiosk. Follow on-screen prompts to check in.

Requesting Prescription Refills

Refill request are ready within 3 business days of request. Please plan ahead for weekends and holidays at all locations except for the ScriptCenter Lockers.
We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.

• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 915-666-7830. Then, follow the prompts to select where you want to pick up your refills.
• Uses a touch tone phone for optimal service (also capable of voice recognition).
• The phone-in refill service is available 24 hours a day, 7 days a week. The peak times for call-in are 7:00 a.m. to 1:00 p.m. Mondays and Tuesdays, so you may experience longer than usual wait times.
• Phone in refills can be picked up at either:
  1. The ScriptCenter Locker System at Freedom Crossing,
  2. The ScriptCenter Locker System at Main Outpatient,
  3. Mendoza/SFCC Pharmacy,
  4. Freedom Crossing/PX Pharmacy, or
  5. Main Outpatient Pharmacy.

Option 3: In Person

Take a ticket from the kiosk then wait to be called to the window. Processing time varies based on pharmacy staffing and resources.

Picking Up Your Prescriptions

 You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

We have two ScriptCenter pickup options:

• WBAMC Main Outpatient pharmacy lobby
• Available 24/7
• Freedom Crossing pharmacy lobby
• Available 0600-2000 daily with the exception of holidays

Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and controlled substance prescriptions.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

Drop them in the secure bin located:

• The hospital rotunda
• The hospital clinic entrance
• The lobby of the Mendoza Clinic
• The lobby of the East Bliss Clinic
• The pharmacy in Freedom Crossing

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy? 

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.