Due to weather-related damages, SFMC inoperable until further notice.
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

Protocols

New Hospital front panoramic view

Mission

Our mission is to promote and develop high quality research projects while providing professional regulatory oversight and assuring protection of all research subjects. The Protocol Section of the Department of Clinical Investigation (DCI) oversees research protocol development, approval and execution at WBAMC. We help our investigators navigate the entire clinical research process from research idea to protocol development and approval, to grant support and to final publication of research findings. The protocol staff interacts with and assists WBAMC investigators with submissions requirements, conducts administrative pre-review of submissions to ensure completeness, prepare the protocols for IRB review, ensures implementation and appropriate use of IRBNet, tracks and maintains record of WBAMC research protocols in accordance with applicable regulations.

Contact Information

Make an appointment for a Research and Compliance Consult, and/or an Investigator Assistance Workshop/Class:

  • 915-742-7469
  • 915-742-9412

DCI WBAMC Protocol Submission Assistance:

  • 915-742-0993
  • 915-742-6075

Templates

Human Subject

Principle Investigator Guide Weblink to Researcher Resources:

Animal Use

  • OIC: 915-742-6263

Contact Us

Phone:

915-742-7469 / 9412 or
1-800-874-2273


MHS Genesis Patient Portal image
CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL

Location

18511 Highland Medics Street,
El Paso, Texas 79918
Locator map image

Don't forget to keep your family's information up to date in DEERS!