Due to weather-related damages, SFMC inoperable until further notice.
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

HIPAA Guidelines

The Standards for Privacy of Individually Identifiable Health Information (“Privacy Rule”) establishes, for the first time, a set of national standards for the protection of certain health information. The U.S. Department of Health and Human Services (“HHS”) issued the Privacy Rule to implement the requirement of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). 1 The Privacy Rule standards address the use and disclosure of individuals’ health information—called “Protected Health Information (PHI)” by organizations subject to the Privacy Rule — called “covered entities,” as well as standards for individuals' privacy rights to understand and control how their health information is used.

Health Insurance Portability and Accountability Act (HIPAA) - (915) 742-0839 and (915) 569-3154

HIPAA Documentation

HIPAA Complaint

HIPAA Privacy/Security Officer

(915) 742-0839 and (915) 569-3154

Contact Us

Phone

(915) 742-0839 and (915) 569-3154

HIPAA Privacy/Security Officer

(915) 742-0839 and (915) 569-3154

Appointment line: 915-742-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273

MHS Genesis Patient Portal image
CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL


Location

18511 Highland Medics Street,
El Paso, Texas 79918
Locator map image

Don't forget to keep your family's information up to date in DEERS!