Current COVID-19 Risk Level: LOW - Click Here for WBAMC Policies

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

 Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Experience Office

Patient advocates advise and help you with medical and dental benefit concerns within this facility. Visit their webpage here: https://william-beaumont.tricare.mil/Patient-Resources/Patient-Experience-Advocacy
 

Beneficiary Counseling Assistance Office and
Debt Collection Assistance Office

Beneficiary Counseling Assistance Coordinators (BCACs) educate and help you with TRICARE-related inquiries.  Debt Collection Assistance Officers (DCAOs) help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.  You can contact them at 915-742-2828.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.
 

Contact Us

Phone

Appointment line: 915-742-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273


Patient Relations/Advocate

915-742-2692/2508
usarmy.bliss.medcom-wbamc.mbx.patient-advocate@health.mil

BCAC/DCAO

915-742-2828

Hours

Patient Relations/Advocate

Monday-Friday
7:30 a.m. to 4:30 p.m.
Closed on federal holidays.

BCAC/DCAO

Monday-Friday
7:30 a.m. to 4:00 p.m.
Closed on federal holidays.

Location

Patient Relations/Advocate

1st floor, East Clinic

BCAC/DCAO

5th floor, East Clinic


ICE Graphic
CLICK TO ACCESS AN INTERACTIVE CUSTOMER EVALUATION


MHS Genesis Patient Portal image
CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL


Location

18511 Highland Medics Street,
El Paso, Texas 79918
Locator map image

Don’t forget to keep your family’s information up to date in DEERS! Click Here