Soldier Family Medical Center (West Bliss)
Build a healthy community, prevent disease and lead in readiness of patients and staff through accessible, safe, and high quality patient care.
Soldier Family Medical Center (SFMC) is excited to partner with our Active Duty, Retiree, and Family members to provide quality care for all your non-urgent, readiness, primary and preventative health care. You are very important to us and we value your input as we navigate 21st century medical care. SFMC is a Soldier Centered Medical Home (SCMH) and a Family Centered Medical Home (PCMH); Combined the clinic is comprised of 3 teams: Team Garrison, Team Family, and Team 11th BDE.
Click on this link to download the New Patient Welcome Guide.
The Soldier and Family Medicine and Primary Care Clinic offer the following services:
Hours of Operation:
7:00 a.m. - 4:00 p.m.
Monday through Friday
Closed in the afternoon on the second Thursday of each month
No - Show Policy -WBAMC Command Policy No. 30
If you are late 10 minutes or more, every effort will be made to get you seen that same day; however no guarantees can be made.
7:00 a.m. - 3:30 p.m. (Last Check in will be at 3:00 p.m.)
Thursday (Training Day)
7:00 a.m. - 2:00 p.m. (Last Check in will be at 2:00 p.m.)
7:00 a.m. - 3:30 p.m. (Last Check in will be at 3:00 p.m.)
Labs will be closed on federal holidays.
Hours may change due to mission needs.
Monday through Friday 7:00 a.m. - 3:45 p.m.
Monday through Friday 7:30 a.m. - 11:00 a.m. & 1:00 p.m. -3:00 p.m.
Please have immunization records with you.
Monday through Friday 7:00 a.m. - 11:45 a.m. & 12:45 p.m. - 4:00 p.m.
Monday through Friday 7:30 a.m. - 3:00 p.m.
Closed for training every Thursday afternoon.
Traumatic Brain Injury (TBI) Clinic
915-742-6007 / 915-742-4517
Monday through Friday 7:30 a.m. - 4:00 p.m..
Behavioral Health Consultant (BHC) Must be scheduled at front desk
Clinical Pharmacist By appointment only. Please discuss with your PCM.
Making An Appointment
Making an appointment with your health care team is simple over the phone or online:
Call the SFMC front desk at 915-742-2260
Call the Central Appointment line at 915-742-2273.
MHS GENESIS Patient portal allows 24/7 access to:
• Book an appointment
• Review your health record-lab/radiology results and clinic notes from your visit.
• Securely send messages and documents to your doctor
• Request prescription refills
• Fill out forms before your appointments
• Access educational content
• Complete an eVisit
For questions regarding the DS Logon, visit www.dmdc.osd.mil/milconnect or contact the Defense Manpower Data Center at (800) 538-9552.
To access the MHS GENESIS Patient Portal, use the link on the right side that says MHS GENESIS Patient Portal in the dark blue box or the link just below it!
How to Access Care Available
Let us take care of your routine and urgent needs. Only use the emergency room for emergencies. We have same day appointments and future appointments. If none of these appointments satisfies your needs, you can leave a telephone message for your healthcare team via Central Appointments or use MHS GENESIS Patient Portal Secure Messaging to leave a Secure Message (Email). Office policy is to respond to messages within 1 day of routine hours after message delivery. You will be notified by email when your provider replies to your message.
Looking for telehealth options for medical or mental health and wellness? Visit
For available and covered providers. You can also call directly at 1-844-866-9378.
In your Medical Home, we make every effort to ensure you get an appointment when you want it including same day appointments. We strive to provide same day access for acute care with your health care team so that you won’t have to rely on the emergency room for your primary care. For routine care, we strive to get you an appointment with your health care team within 7 days.
Studies show that when you receive care from the same health care team over time, hospitalizations, unnecessary lab tests, imaging studies, and prescriptions, are reduced.
What If I Need Emergency Care?
An emergency is a sudden and unexpected medical condition, or the worsening of a condition, which poses a threat to life, limb or sight, and requires immediate treatment.
If you need emergency care, go directly to the emergency room at the nearest hospital or call 911 for an ambulance.
If you do go to an ER or receive care outside of your Medical Home, contact your Medical Home team as soon as you can. By keeping your health care team informed you help the team better coordinate your care and ensure that you get the follow up care that you need.
Call 911 for an ambulance
Nurse Advice Line (NAL) 1-800-874-2273 Option 1
Poison Control Center 1-800-222-1222 Option 2
Suicide and Crisis Lifeline 988
Behavioral Health Resources
For more information on the Soldier Family Medical Center and other health resources, please click below:
Army Wellness Center
Soldier Family Medical Center provides healthcare to Fort Bliss Soldiers. The clinic is a Soldier Centered Medical Home (SCMH) comprised of both FORSCOM and MEDCOM providers that deliver comprehensive primary care and enhanced medical readiness. In this SCMH, you will collaborate with you primary care provider, nurses and medics to take responsibility for your health and care coordination. This core team works with you over time to take care of new health concerns as they arise, ensure delivery of preventive screening and services, manage chronic health problems, and promote a spirit of health and wellness. The SCMH strives to reduce injuries, improve health and longevity and facilitate rapid return-to-duty to optimize combat readiness.
- 11th ADA Brigade
- 5th Armor Brigade
- 93rd Military Police Battalion
- 528th Hospital Center
- 32nd AAMDC
- Others as assigned
Effective December 15, 2022:
Covid Vaccinations will be done in various clinics by appointment only.
Call Central appointments 915-742-2273 to book. Walk-ins accepted if space is available.
Open to ALL DoD Eligible Beneficiaries
SFMC (Soldier Family Medical Clinic)- 2496 Ricker Rd
Tuesday and Thursday 9:00 a.m. - 10:40 AM; 1:30 PM -2:40 PM.
Closed 2nd Thursday afternoon for training and Federal Holidays.
(Please call 915-742-1811 to schedule).