Due to weather-related damages, SFMC inoperable until further notice.
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

Accreditations and Certifications

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To further transparency and patient engagement, the Military Health System provides aggregate statistical information concerning patient safety, quality of care, patient satisfaction, and health outcomes for health care provided at military treatment facilities. Additionally, information about the quality of care at most civilian-sector facilities in the TRICARE network may be available through Hospital Compare, hosted by the Centers for Medicare & Medicaid Services.

Contact The Joint Commission

TJC web site: https://www.jointcommission.org/

Submit a new patient safety event or concern: Click HERE

Submit an update to your incident: Click HERE

Fax: (630) 792-5636

Address:

Office of Quality and Patient Safety, The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Contact Us

Phone

Appointment line: 915-742-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273

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CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL


Location

18511 Highland Medics Street,
El Paso, Texas 79918
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Don't forget to keep your family's information up to date in DEERS!