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Getting Care

Correspondence/Record Request

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WBAMC is transitioning to MHS Genesis on June 11. 

During the initial phase of this transition, there may be an increased delay in turn around. Please be patient with our department and staff while we move to a system that will ultimately be much more beneficial for your records request needs.


You can access many records at tricareonline.com (and will soon be able to use the Genesis APP on your mobile device)

Please visit www.tricareonline.com to download copies of the following:
DoD & VA Data

  • Medication profile
  • Problems list
  • Laboratory results
  • Vital Signs
  • Allergy profile
  • Encounters
  • Radiology results
  • Immunizations

READ THESE IMPORTANT DETAILS before emailing your request:

Your records are emailed back to you in an encrypted link.  That link only lasts 1 week.  You should consider providing a civilian email and saving a copy in a secure location. 
  • You are given your medical records once every 365 days for free. Updates are free. Requesting a second copy within a year will result in a $6.50 fee, payable at: pay.gov/public/form/start/73038362
  • Behavioral/ Mental Health requires its own separate request.  You have to fill out a 2nd DD2870 specifying Behavioral/ Mental Health Records.
  • Dental Records are also separate and requested through the Dental Department.
  • You cannot request records for someone other than yourself, who is over 18, unless you have a Medical Power of Attorney.
  • When requesting records from a deceased loved one, you will need a copy of the death certificate and submit an Affidavit of Representative Authority.
  • We do not expedite any requests.  Requests can take as long as 30 business days, depending on the circumstances. Incomplete or incorrect requests will result in a delay of your records being processed.

Get the form DD2870 here!

  • You must fill out blocks 1-5, 6b, 6c, 7, 8, 11, 12,13  and 17.
  • If you do not put your email address in section 17, we cannot email your records back to you and your request will be delayed.
  • If filled out electronically, with a digital signature, your request is complete.
  • If filled out by hand and signed with a pen, you must also submit a copy of a photo ID, NOT YOUR CAC CARD!

Click here to email your request to:

usarmy.bliss.medcom-wbamc.mbx.pad-correspondence@mail.mil

Third Party Requestors

William Beaumont AMC’s ROI office began 01/01/2022 aligning their medical record disclosure and delivery fees with the Texas Department of Health and Human Services guidelines.  All 3rd party requestors, such as insurance companies and attorneys will be required to pay a basic retrieval fee, which includes the first 10 pages for $49.26.  Depending on the number of pages, electronic records may be chargeable up to $89.24, plus materials and shipping if a CD is requested.  There is also a $1 charge for affidavits.  The regulation outlining this can be found here:   www.hhs.texas.gov/sites/default/files/documents/doing-business-with-hhs/provider-portal/facilities-regulation/hospitals/hospital-medical-record-fees.pdf
 
Your records request and check payable to US TREASURY should be mailed together to our address below for us to begin the process of assisting you with your records needs.

Contact Us

Phone

Appointment line: 915-742-2273
TRICARE Nurse Advice Line:‚Äč 1-800-874-2273

Direct Phone

915-742-0661

Fax

915-569-0710

Address

18511 Highlander Medics Street
Attn:  Correspondence,    Box 817
Fort Bliss,   TX   79918

Email

usarmy.bliss.medcom-wbamc.mbx.pad-correspondence@mail.mil
 
Don't forget to keep your family's information up-to-date in DEERS.