Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More
Also, you have until Feb. 28 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Health Clinics

Medical Records



Provides services for the service member and their families to include:
Medical Record Management, Medical Record Update, Registration, Record request, copies of physicals, requests for copies of medical records, records transfer due to PCSing & ETSing, and Release of information.

Record request takes anyway from 30 to 45 Business days.

Hours of operation are Monday-Friday 7:00 AM - 4:00 PM (Closed on all Federal Holidays & Saturday-Sunday).

The following numbers can be used to contact Outpatient Records:

Front Desk: 915-742-4919
Supervisor: 915-742-1018
 

Contact Us

Phone

915-742-1017
Appointment line: 915-742-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273

Hours

Monday-Friday 7:00 AM - 4:00 PM (Closed on all Federal Holidays & Saturday-Sunday).

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CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL
Don't forget to keep your family's information up to date in DEERS!