Attention! If you live in the TRICARE West Region, or in a state or ZIP code moving to the West Region and you pay an enrollment fee or premium by recurring credit card, debit card, or electronic funds transfer, you must set up payment information with TriWest before Dec. 31, 2024.
If you don’t take action, you’ll risk getting disenrolled. Learn more.

December 11, 2024
Current COVID-19 Risk Level: LOW - Click Here for WBAMC Policies

Health Clinics

Medical Records



Provides services for the service member and their families to include:
Medical Record Management, Medical Record Update, Registration, Record request, copies of physicals, requests for copies of medical records, records transfer due to PCSing & ETSing, and Release of information.

Record request takes anyway from 30 to 45 Business days.

Hours of operation are Monday-Friday 7:00 AM - 4:00 PM (Closed on all Federal Holidays & Saturday-Sunday).

The following numbers can be used to contact Outpatient Records:

Front Desk: 915-742-4919
Supervisor: 915-742-1018
 

Contact Us

Phone

915-742-1017
Appointment line: 915-742-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273

Hours

Monday-Friday 7:00 AM - 4:00 PM (Closed on all Federal Holidays & Saturday-Sunday).

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CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL
Don't forget to keep your family's information up to date in DEERS!