Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
Due to weather-related damages, SFMC inoperable until further notice.

Health Clinics

Medical Records



Provides services for the service member and their families to include:
Medical Record Management, Medical Record Update, Registration, Record request, copies of physicals, requests for copies of medical records, records transfer due to PCSing & ETSing, and Release of information.

Record request takes anyway from 30 to 45 Business days.

Hours of operation are Monday-Friday 7:00 AM - 4:00 PM (Closed on all Federal Holidays & Saturday-Sunday).

The following numbers can be used to contact Outpatient Records:

Front Desk: 915-742-4919
Supervisor: 915-742-1018
 

Contact Us

Phone

915-742-1017
Appointment line: 915-742-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273

Hours

Monday-Friday 7:00 AM - 4:00 PM (Closed on all Federal Holidays & Saturday-Sunday).

MHS Genesis Patient Portal image
CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL
Don't forget to keep your family's information up to date in DEERS!