McAfee Health & Dental Clinic

Solider Care

Sick Call and After Hours

Sick Call Sign-In: Monday-Friday: 7:30 a.m. - 8:00 a.m..

Active-Duty Service Members Only. Service Members Should Report to Sick Call NLT 0745 to be Triaged.

Nurse Advice Line (24/7): 1-800-Tricare (874-2273); Option 1.

Urgent Care (Active-Duty Service Members require a referral from the Nurse Advice Line or your PCM before seeking care. Dependents do not require a referral.

Behavioral Health

McAfee provides Behavioral Health services here at White Sands. Our BH staff work closely with the primary care team to ensure all needs are addressed.
Initial appointments consist of a 15 minute screening on a computer, followed by 30 to 60 minutes with a provider. The computer screenings allow the provider to focus on the areas that are of primary concern to you during your appointment, limiting extraneous questions.
We always strive to respect the privacy of all our patients. There are times, however, where a BH provider may need to alert other team members to ensure that patients are safeguarded in times of distress.

Hours of Operation:

Monday-Wednesday & Friday: 8:00 a.m. - 5:00 p.m.
Thursday 8:00 a.m. - 12:00 p.m.. Closed for Training the 2nd, 4th, and 5th Thursday 12:00 p.m. - 5:00 p.m.

Suicide Prevention Phone Numbers:

Suicide Prevention Hotline-1-800-273-8255
Military One Source-1-800-342-9647
24/7 Crisis Life Line-1-800-779-1800

Emergency

McAfee US Army Health Clinic does not maintain an emergency room.

While minor cuts requiring stitches or Derma-bond can be accommodated during clinic hours on a walk in basis, more severe cases, such as broken bones and acute chest pain, require emergency care. Las Cruces has three hospitals, Mountain View Regional Medical Center, Three Crosses Regional Hospital and Memorial Medical Center.

Emergency services are available 24/7 by dialing WSMR dispatch at:
575-678-1234 (as opposed to 911). There is no fee for this service.

Ambulance Services

Ambulance Services are Available 24/7. Ambulance Services can be Activated by Calling 575-678-1234 (On Your Cell Phone) or Through the 911 System (From a Landline). McAfee U.S. Army Health Clinic Does NOT Have Emergency or Urgent Care Capabilities.

Family Care

The outpatient clinic stands ready to provide primary and preventative care for you and your family members. A team of physicians, nurses and medics utilize a host of technology based tools (electronic health records, web based appointments, emailing lab results) to allow you to take the wheel and steer the direction of your care. You are at the center of what we do.
 
Our hours of operations are from 8 AM – 5 PM, Monday through Wednesday and Friday. Thursday we provide appointments from 8 AM - 12 PM (closed Thursday evening for training).
 
Consider contacting your provider team by signing up to use TOL Secure Messaging. This allows you to email your nurse with questions, receive lab results through secure messaging, or make an appointment with your provider. Go to http://www.TOLSecureMessaging.com to sign up.

Occupational Health

Occupational Health (OH) and Industrial Hygiene (IH) provide a multitude of services to keep workers healthy. OH runs the PRP program, provides medical care for select employees, and ensures the clinic can meet the White Sands Nuclear Incident Response Assistance (NIRA) requirements. They can be reached by dialing the clinic main line, 575-674-3500. IH conducts workplace screenings to ensure health work conditions are being met in accordance with OSHA and federal guidelines. They provide ergonomic assessments and hazardous materials monitoring to ensure a healthy workforce.

Hours of Operation

Monday-Wednesday & Friday: 0800-1500.
Thursday 0800-1200. Closed for Training the 2nd, 4th, and 5th Thursday 12:00 p.m. - 5:00 p.m.

They can be reached at 575-674-3500.

Optometry

Optometry services are currently unavailable; active duty can request a referral by calling: 575-674-3500. Beneficiaries and family members do not require a referral for routine eye exams.

Pharmacy

Pharmacy: Hours of Operation are:

Monday-Wednesday & Friday: 8:00 a.m. - 4:00 p.m.. Last Ticket Pulled NLT 3:45 p.m. Thursday 8:00 a.m. - 12:00 p.m.. Closed for Training the 2nd, 4th, and 5th Thursday 12:00 p.m. - 5:00 a.m.

Prescriptions can be picked up Thursday morning only.
The pharmacy is closed for lunch from 11:45 A.M. to 1:00 P.M.  
The pharmacy is closed on all weekends and federal holidays.

Please refill your medications by using one of the below listed methods:

1. Call the refill phone line: (575) 214-6375
2. Login to MHS Genesis Patient Portal to initiate the request https://patientportal.mhsgenesis.health.mil 
 
Please allow three working days to process your refill. Our Pharmacy windows close at 4pm, please arrive no later than 3:45pm (11:30am on Thursdays) for services. This gives the Pharmacy Staff enough time to process the transaction.

WBAMC Self Care Card

Eligible adult TRICARE beneficiaries who have successfully completed the self-care course are allowed to obtain up to four over the counter medication items per household from any post pharmacy every 30 days. Click on www.wbamc.amedd.army.mil, under “Featured Items” click on “Self Care Over the Counter Medication”, review slides, complete the exam with a 70% or better, and then print your results page and bring it to the pharmacy to receive your self-care card. All self-care over the counter items may only be obtained for use by a TRICARE beneficiary.
 

Physical Therapy

Physical therapy is postured to provide on-post physical therapy to service members only. McAfee is working to expand this capability to dependents in the future.

Appointments can be made by calling: 
575-674-3500.

Preventive Medicine

Preventive Medicine provides environmental monitoring services and health promotion programs. These include conducting inspections on eating establishments across post, providing food handler’s class, and potential water monitoring. They can be contacted at 575-674-3520 / 3522.

Radiology

Hours of operation are:
Monday - Friday From 8:00 AM- 5:00 PM

Closed Thursday afternoons from 12:00 p.m. – 5:00 p.m.
Contact Radiology by dialing 575-674-3571 / 3572.

\(X-Ray Only)
Monday-Wednesday & Friday: 8:00  a.m. -4:30 p.m.. Last Ticket Pulled NLT 1630 Thursday 8:00 a.m. -12:00 p.m.. Closed for Training the 2nd, 4th, and 5th Thursday 12:00 p.m. -5:00 p.m.

If your physician has ordered an X-ray, you can walk in and pull a number from the kiosk. Wait times traditionally are less than five minutes.

McAfee offers state-of-the-art radiology utilizing a General Electric Digital Radiography Machine. If taking a complex set of pictures that should be read by a radiologist, this tool allows the image to be uploaded to a secure server. Consequently, a military radiologist at William Beaumont or as far away as Germany can view and interpret the data, leveraging technology to better serve you.

McAfee does not have the facilities to provide ultrasound, CAT Scan, or MRI services.

Immunizations

Immunizations appointments are available on Wednesdays.
For scheduling call 575-674-3500.

Lab Hours

Monday-Wednesday & Friday:
8:00 p.m. - 4:00 p.m..

Last Ticket Pulled NLT 4:00 p.m.
Thursday 8:00 a.m. -12:00 p.m..
Closed for Training the 2nd, 4th, and 5th 
Thursday 12:00 a.m. - 5:00 p.m.


The lab can be contacted by dialing 575-674-3568

Medical Records

Medical records helps provide services for the service member and their families to include medical record management, medical record update, registration, record request, copies of physicals, requests for copies of medical records, records transfer due to PCS and or ETS, and release of information. Record requests may take up to four weeks.

Hours of operation are:
Monday- Wednesday & Friday
8:00 AM– 5:00PM,
Thursday 8:00 AM – 12:00 PM.

The following number can be used to contact
Outpatient Records: 575-674-3557.

Secure Messaging

MHS Genesis Patient Portal has secure message management service that is used to support Army PCMH. One of the tenets of PCMH is to provide the patient an alternate way to communicate with the Medical Home to avoid unnecessary trips to the clinic for administrative issues or to obtain information.  The portal has a secure server that allows confidential information to be exchanged between a patient and their PCM without fear of interception by unintended recipients.
 
MHS Genesis Patient Portal offers much more than just a way to message your Medical Home. It is also a way to request appointments and medication renewals, ask questions of either the Medical Home Nurse or PCM, and to receive reminders of future appointments or scheduled testing.
 
To Enroll in MHS Genesis Patient Portal, ask the front desk or screening nurse when you come in for a visit, or go to https://patientportal.mhsgenesis.health.mil from your home computer and ask to enroll. The service can be used as often as you’d like and there is no cost to you. Ask the clinic staff if you have questions or use the link below for more information.

Click Here to download the PATIENT PORTAL OVERVIEW!

 

Patient Information

What to Bring:

Hours of Operation

Monday-Wednesday & Friday: 8:00 a.m. - 4:30 p.m.
Thursday 0800-1200. Closed for Training the 2nd, 4th, and 5th Thursday 12::00 p.m.  -  5:00 p.m.

• Current list of your medications OR all your prescription bottles
• For your safety and to improve the quality of care you receive we strongly recommend that you carry a list of your medications with you to all of your medical visits. If you do not have an accurate list, you can create one using this printable worksheet (or another form that you prefer). Additionally, during your visit to our Patient Centered medical Home (PCMH) we can provide you with a current medication list.
• Medication Chart - PDF File
• Medication Chart - Word Document (Download Word doc to your desktop).
• Print and fill out a copy of our check-in worksheet
• If you have been seen by our clinic after April 1 2013, please print this follow up worksheet
• If you have not been seen by our clinic since April 1 2013, please print this new worksheet
• Medical records from non-military treatment facilities | For example, network specialists, non-WBAMC ER visits, Colonoscopy reports.
• Vaccination records | For all vaccinations completed outside a military treatment facility.

Please arrive 15 minutes before your appointment time to allow adequate time for parking, check-in and screening. If you are checked-in more than 10 minutes late, we will do our best to work you into the schedule later that day OR you will have the option to reschedule your appointment. If you need to cancel your appointment at the last minute, please call our front desk clerk 575-674-3500