Current COVID-19 Risk Level: MEDIUM - Click Here for WBAMC Visitor Policy

Getting Care

WBAMC COVID-19 TESTING

Testing Location Information

Chaffee Testing Site: 
HOURS: Monday – Saturday 0800-1600.
[Closed Sundays, Federal Holidays and 1AD DONSAs.
OCONUS PCS COVID-19 PCR testing which must be conducted on a date that is a DONSA, please call (915) 276-8355 for assistance].

WB Testing Site: Mon-Sun, 10:00 a.m. - 18:00 p.m.


If You Have Symptoms:

COVID-19 affects different people in different ways. Infected people have a wide range of symptoms reported – from mild symptoms to severe illness.  Symptoms may appear 2-14 days after exposure to the virus. Here is a list of symptoms, according to the Centers for Disease Control:

  • Fever or chills
  • Cough
  • Shortness of breath
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea
If you are experiencing any of these symptoms, please visit any of our two testing sites to be tested for
COVID-19. 

CALLING THE APPOINTMENT LINE:

TRICARE beneficiaries can call the appointment line at 915-742-2273, option 1, and request a telephone conference or virtual appointment with their primary care provider.  A Primary care provider will assess your symptoms and provide you with a referral to be tested at any of our two testing sites.

While you wait for your appointment, in case you are positive, it is critical that you isolate yourself, so you don’t spread the virus.  This includes isolating from your Family in your household.  Please refrain from going to any appointments or pick up of any prescriptions until you receive your results.  If you must go out, wear a mask and maintain six feet of social distance from others. 
You can obtain more information by clicking on this link here.

WHEN THE APPOINTMENT LINE IS CLOSED:

TRICARE beneficiaries can call the Nurse Advice Line at 1-800-TRICARE (874-2273) — Option 1, to be triaged over the phone.  The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S. except those enrolled in the US Family Health Plan.

URGENT CARE OPTIONS:

If you are an active duty Family member, retiree, or retiree Family member, you don’t need a referral to get care at any TRICARE authorized urgent care center or network provider.  Active duty service members enrolled in TRICARE Prime Remote can also go to any authorized urgent care clinic for care. 

COVID-19 TEST RESULTS:

TRICARE beneficiaries can view their COVID-19 test results through the TRICARE Online patient portal at https://www.tricareonline.com/tol2/prelogin/desktopIndex.xhtml . 

Another way to acquire test results is by calling the appointment line and requesting a T-CON (teleconference) with your primary care provider. 

After you have been tested, it will take up to 72 hours for your results to be made available online or with your provider.  AT NO TIME SHOULD ANY PATIENT PHYSICALLY GO TO ANY CLINIC OR THE HOSPITAL IN PERSON TO ACQUIRE TEST RESULTS.

Our Army Public Health Nurse department conducts rigorous contact tracing, ensuring that any exposed individual is contacted and evaluated for testing. A contact tracing professional will contact you if you were identified in the investigation as possibly exposed to the virus. This is why it is crucial for TRICARE beneficiaries to have up-to-date contact information on their DEERS profile.  Please ensure your DEERS is always up to date. 

If you are having issues with access to TRICARE Online, please call 1-800-600-9332 to receive assistance.  Many patients may be logging in for the first time and may have to create a new account.  TRICARE Online is connected to your DEERs account, and you can call 1-800-368-3665 to verify your account information and accuracy. 

REQUIRED TESTING FOR PCS AND TDY ORDERS:

Service members, and their Family members, who have orders to PCS (CONUS/OCONUS) and require a COVID-19 test, do not need to make an appointment.  Instead, Service members, and their Family members, should bring their CAC and PCS orders to Building 1029 Chaffee Rd., Mondays or Thursdays, 11 a.m. to 1 p.m.  Although preferable, Service members and Family members do not need to be tested together. Please email shannon.r.christopher2.mil@mail.mil for any questions you may have. 

WHAT TO DO IF YOU ARE POSITIVE:

If your test results revealed that you are positive, continue to stay home to isolate and quarantine. Follow the instructions given by your provider, and also from a contact tracer who may investigate your case.
Active duty members and DOD personnel must follow Fort Bliss’s Come To Work Safe, Live Safe Order (CWSLS).  The CWSLS contains guidance on reporting positive cases.  You can find the CWSLS at https://home.army.mil/bliss/index.php/my-fort/bliss-bulletin
Non-active duty beneficiaries can follow the CDC guidance found on this page: https://www.cdc.gov/coronavirus/2019-ncov/your-health/quarantine-isolation.html

WHEN IT IS APPROPRIATE TO GO TO THE ER:

Look for emergency warning signs for COVID-19. If you or someone is showing any of these signs, seek emergency medical care immediately by calling 911 and going to your nearest emergency room:
  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

Any other symptoms that are severe or concerning to you that may indicate a medical emergency.

Please note the WBAMC Emergency Department (ED) is not authorized to perform contact trace testing, recommend return to work, provide travel clearance, test asymptomatic persons, or perform any other form of non-emergent testing.  All patients that present to the WBAMC ED will be triaged based on their symptoms and concerns. Patients with mild or moderate symptoms that could be due to COVID will generally be referred to their primary care teams or unit sick-call for COVID testing after evaluation. COVID-19 testing in the WBAMC ED is primarily for patients who need emergency medical attention that will require or may require hospitalization.

Contact Us

Phone

Appointment line: 915-742-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273 — Option 1
Don't forget to keep your family's information up-to-date in DEERS.