Getting Care

WBAMC COVID-19 TESTING

Covid Testing photo collage image
IF YOU HAVE SYMPTOMS:

COVID-19 affects different people in different ways. Infected people have had a wide range of symptoms reported – from mild symptoms to severe illness.  Symptoms may appear 2-14 days after exposure to the virus. Here is a list of symptoms, according to the Centers for Disease Control:

  • Fever or chills
  • Cough
  • Shortness of breath
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

If you are experiencing any of these symptoms, please follow the steps below:

FIRST STEP IS TO CALL THE APPOINTMENT LINE:

TRICARE beneficiaries should first call the appointment line at 915-742-2273, option 1, and request a telephone conference or virtual appointment with their primary care provider.  A Primary care provider will assess your symptoms and provide you with a referral to be tested at a designated location.

WHEN THE APPOINTMENT LINE IS CLOSED:

TRICARE beneficiaries can call the Nurse Advice Line at 1-800-TRICARE (874-2273) — Option 1, to be triaged over the phone.  The Nurse Advice Line is available to all TRICARE beneficiaries in the U.S. except those enrolled in the US Family Health Plan.

If you are an active duty Family member, retiree, or retiree Family member, you don’t need a referral to get care at any TRICARE authorized urgent care center or network provider.  Active duty service members enrolled in TRICARE Prime Remote can also go to any authorized urgent care clinic for care. 
 
While you wait for your appointment, in case you are positive, it is critical that you isolate yourself, so you don’t spread the virus.  This includes isolating from your Family in your household.  If you must go out, wear a mask and maintain six feet of social distance from others. 

You can obtain more information by clicking on this link here.

 
If you don’t have any symptoms but feel you may have been exposed, talking to your primary care provider can help alleviate any concerns you may have.  Our Army Public Health Nurse department conducts rigorous contact tracing, ensuring that any exposed individual is contacted and evaluated for testing. A contact tracing professional will contact you if you were identified in the investigation as possibly exposed to the virus. 

REQUIRED TESTING FOR PCS AND TDY ORDERS:

Service members, and their Family members, who have orders to PCS (CONUS/OCONUS) and require a COVID-19 test, do not need to make an appointment.  Instead, Service members, and their Family members, should bring their CAC and PCS orders to Building 1029 Chaffee Rd., Mondays or Thursdays, 11 a.m. to 1 p.m.  Although preferable, Service members and Family members do not need to be tested together. Please email shannon.r.christopher2.mil@mail.mil for any questions you may have. 

WHEN IT IS APPROPRIATE TO GO TO THE ER:

 Look for emergency warning signs for COVID-19. If you or someone is showing any of these signs, seek emergency medical care immediately by calling 911 and going to your nearest emergency room:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

Any other symptoms that are severe or concerning to you that may indicate a medical emergency.
 
Please note the WBAMC Emergency Department (ED) is not authorized to perform contact trace testing, recommend return to work, provide travel clearance, test asymptomatic persons, or perform any other form of non-emergent testing.  All patients that present to the WBAMC ED will be triaged based on their symptoms and concerns. Patients with mild or moderate symptoms that could be due to COVID will generally be referred to their primary care teams or unit sick-call for COVID testing after evaluation. COVID-19 testing in the WBAMC ED is primarily for patients who need emergency medical attention that will require or may require hospitalization.

Contact Us

Phone

Appointment line: 915-742-2273
TRICARE Nurse Advice Line:‚Äč 1-800-874-2273 — Option 1
Don't forget to keep your family's information up-to-date in DEERS.