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Getting Care

Appointments & Referrals

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William Beaumont Army Medical Center has established a centralized appointment center that will handle all medical appointment scheduling for our local beneficiary population. Instead of having our patients call multiple numbers to schedule appointments, our patients need to know just one of two numbers, 915-742-CARE (2273). This number will put our patients in contact with our appointment center staff who can assist our patients with either their primary care or specialty care appointment needs. If you are referred to a civilian specialist for medical care, you may register at www.tricare-west.com or call 844-866-9378 to check the status on your authorization determination. If you have a healthcare benefit/claims question, you can call (915) 742-2828. For any other referral questions you can call Referral Management Center at (915) 742-2273 Option 2.

If you have a healthcare benefit/claims question, you can call (915) 742-2828. For any other referral questions you can call Referral Management Center at (915) 742-2273 Option 2.

The hours of operation for the WBAMC Call Center and appointment line are from 6:45 AM to 3:45 PM, Monday thru Friday, (COVID hours are 6:45 AM to 2:45 PM). The call center is closed on weekends and federal holidays. Historically call volume is at it’s highest during the morning hours on Monday’s and Tuesday’s.

Download the Patient Referral Brochure (pdf)

Same-Day or Acute Appointments

Urgent care appointments can be made by calling 915-742-CARE (2273). Patients are seen by appointment only. 1AD and 11 ADA Brigade Soldiers need to go through their respective unit sick call/aid stations procedures. All other Soldiers will use the Central Appointment line at 915-742-CARE (2273).

Routine Appointments

Primary care appointments with your assigned Primary Care Manager (PCM), or team, for evaluation and treatment of a new medical problem. Appointments can be made by calling the appointment center.

Specialty Appointments

Appointments based on PCM initiated referrals or consults for specialty care at William Beaumont Army Medical Center. All specialty care will be provided at the MTF, and appointments will be scheduled through the appointment center, (if the services are available).

Follow-Up Appointments

If your Primary and Specialty care provider would like for you to follow-up with a appointment within 5 weeks from your visit, you can schedule the appointment by contacting the appointment center staff.

Contact Us

Phone

Appointment line: 915-742-2273
TRICARE Nurse Advice Line:‚Äč 1-800-874-2273

Hours

WBAMC Call Center 6:45am - 3:45pm, Mon-Fri
COVID Hours: 6:45am - 2:45pm

Don't forget to keep your family's information up-to-date in DEERS.