Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
Due to weather-related damages, SFMC inoperable until further notice.

Patient Resources

New Hospital front panoramic view

Frequently Asked Questions (FAQs)

Frequently asked questions about our William Beaumont Army Medical Center - WBAMC

Questions and Answers - General

Questions and Answers - Beneficiaries

Questions and Answers - Cybersecurity

William Beaumont Army Medical Center - Fort Bliss Forms

TRICARE FAQs

Military Health System FAQs

Contact Us

Phone

Appointment line: 915-742-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273

MHS Genesis Patient Portal image
CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL

Location

18511 Highland Medics Street,
El Paso, Texas 79918
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Don't forget to keep your family's information up to date in DEERS!