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There are emergency procedures in place in multiple states due to extreme weather. Learn More About Emergency Procedures Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More About the Referral Approval Waiver Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.
Frequently asked questions about our William Beaumont Army Medical Center - WBAMC
MHS GENESIS is the modern electronic health record for the Military Health System (MHS). It’s an enterprise solution supporting a system of healthcare delivery with standardized clinical and business practices. It is also a patient-centric system focusing on quality, safety, and patient outcomes, including readiness.
MHS GENESIS offers several advantages over our legacy systems. It will result in faster and better management of chronic, complex, and time-sensitive health conditions; provide automated, real-time clinical decision support for healthcare teams; and increase patient engagement capabilities that allow patients to communicate directly with providers.
Yes. MHS GENESIS is scheduled to fully deploy to all military treatment facilities and medical and dental clinics.
It will ensure that service members from the Department of Defense and United States Coast Guard have a health record that follows them from point of entry into service through veteran status, wherever care is provided.
MHS GENESIS will provide DOD’s 9.5 million beneficiaries with a modern electronic health record that will support the provision of integrated, standardized care across the Military Health System enterprise.
MHS GENESIS is rolling out to all CONUS & OCONUS military treatment facilities as well as medical and dental clinics in a wave model between now and the end of calendar year 2023. Each site will engage with their local beneficiaries through social media, websites, small meetings, news articles and various other means, ensuring patients are aware of and can access the MHS GENESIS patient portal in a timely fashion. The DHA communications team will augment these campaigns.
Existing electronic health records will continue to be available to providers once a site begins using MHS GENESIS.
DHA recommends keeping personal copies of paper records. If feasible, scan the hardcopy documents to digital, and back up on an external hard drive, ensuring proper physical and digital storage safeguards to protect personal information.
Providers at all DOD facilities have access to electronic files whether those records are stored in the new health record (MHS GENESIS), existing digital records, or electronic health records from community providers.
Yes. DOD, VA, and the U. S. Coast Guard are standing up a single, common electronic health record that will stay with a service member from the time of their enlistment through veteran status.
Once a patient has a health record in MHS GENESIS (used by providers and available only to sites with the new EHR), he or she can access the MHS GENESIS Patient Portal account using their DS Logon username and password. The patient must have a DS Logon Premium (Level 2) account to view their MHS GENESIS health record. If the patient has an existing DS Logon account, he or she will need to upgrade their account to Premium (Level 2). For upgrade and/or password assistance, visit https://myaccess.dmdc.osd.mil/identitymanagement/help.do.
Each healthcare site will conduct an extensive communications campaign to inform their local beneficiaries. This campaign will use social media, websites, small meetings, news articles and various other means to engage with their local population. The DHA communications team will augment these campaigns.
A separate vendor runs Tricare Online Patient Portal Secure Messaging (formerly RelayHealth) and the messages do not cross over to MHS GENESIS. It is important for beneficiaries to know that their old TOL Patient Portal Secure Messaging account is still active. They can log into the old system to see all their old archived messages in the "my chart" section of that application. Messages generated in MHS GENESIS should be visible within the MHS GENESIS Patient Portal.
The MHS GENESIS Patient Portal securely connects a patient with their healthcare team and empowers them to become the driver of their health care. With the MHS GENESIS Patient Portal, a patient can:
Yes. Once your facility adopts MHS GENESIS, you will still be able to access the TOL Patient Portal. However, all of your new information from MHS GENESIS will only be viewable via the MHS GENESIS Patient Portal.
We strive to maintain the most advanced information assurance (IA) capabilities in the world. DOD IA tools and personnel are embedded within the datacenter boundary to ensure the data MHS GENESIS exchanges is monitored, protected, and defended from cyberattacks. We established and maintain continuous cyber assessments. The DOD sets the standard for cybersecurity, and we invested significant time and resources to satisfy those requirements.
Authorization For Disclosure of Medical or Dental Information
Request For Medical/Dental Records or Information
Appointment line: 915-742-2273 TRICARE Nurse Advice Line: 1-800-874-2273 CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL
18511 Highland Medics Street, El Paso, Texas 79918
