Correspondence/ROI (Request of Information)
WBAMC Release of Information (ROI) Office
NOTICE: The ROI office is working diligently to improve turnaround times amid high request volumes and a hospital-wide hiring freeze. The current average turnaround time is approximately 30 days. ROI will notify you by in writing by email or mail if your request will exceed 30 days.
Release of Information Mission
To provide medical information to our customers in a prompt, professional manner, while protecting patient's privacy and ensuring each request is releasable in accordance with State and Federal laws.
Release of Information fulfills requests and provides various services for continuity of care, service member PCS/separation/retirement, insurance claims, attorneys, law enforcement, and more for the El Paso Marketplace.
Hours of Operation
- Monday, Tuesday, Wednesday, & Friday: 7:30 a.m. – 4:15 p.m.
- Thursday: 7:30 a.m. – 1:00 p.m.
- Closed: Weekends and federal holidays and Thursday 1:00 p.m. – 4:00 p.m.
Location
Disclaimer: By emailing us, you acknowledge that there is a risk of unintentional disclosure of Personal Identifiable Information (PII) if emails are not encrypted. You may choose to submit your request by fax, mail, or in person to avoid the possibility of unintentional disclosures.