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Getting Care


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Admission and Disposition Office is located on the third floor (main building of hospital) in Room 3225. A&D office is open 24 hours/7 days a week. All admissions, pre-admissions, Ambulatory Procedures Visits (APV) are process in this section. During the pre-admission, APV process you will be provided with information on patient’s rights and responsibilities and obtaining an Advanced Directive if you don’t already have one. If you have an Advanced Directive prepared, you will need to bring it with you at the time of pre-admission or day of surgery. You will also be asking to complete a DD Form 2569, Third Party Collection Program-Record of other Health Insurance. For any questions related to the admissions process, the admissions clerk can be reached at:

  • 915-742-5402
  • 915-742-5403
  • 915-742-5404

Eligibility for Care

Patient eligibility for care is checked at the time of registration for Pre-Admission and Ambulatory Procedure Visit (APV). The ID card is used to validate eligibility when you arrive in the Admission and Disposition office. All children aged ten and older, must possess a valid ID card and present at the time of registration. There are various circumstances which will require eligible children under the age of 10 to possess an ID card. You may contact the ID card section on Fort Bliss at 915-568-2000 to find out the specifics regarding your situation.

Care will not be denied if patient does not have an ID card. You will be required to go to the Treasurer office (Admission’s office if the Treasurer’s office is closed) to complete a Temporary Authorization for Medical Care form. A copy will be keep in the Treasurer’s office and you will be requested to return with a valid ID card within thirty days. However if a valid ID card is not presented a bill will be send to the patient or other health care insurance provider for any care rendered to a patient that is not eligible for care.

You may obtain more information regarding eligibility, as well as contact information from our eligibility guide.

Contact Us



Appointment line: 915-742-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273

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18511 Highland Medics Street,
El Paso, Texas 79918
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