Live in the West Region? There is now a referral approval waiver in place through June 30, 2025. Learn More About the Referral Approval Waiver

Getting Care

Admissions

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The Admissions and Dispositions Office is located on the second floor of the hospital tower and operates 24 hours a day, 7 days a week. All admissions and pre-admissions are coordinated through this office. During the pre-admission process, you will receive a copy of the Patient’s Rights and Responsibilities. If you have an Advance Directive, please bring it with you during pre-admission or on the day of surgery. If you would like an existing Advance Directive or Power of Attorney uploaded to your medical record, our staff can assist you. Patients will also be asked to complete DD Form 2569, Third Party Collection Program – Record of Other Health Insurance (OHI). For questions regarding the admission process, please contact the admissions clerk at the following numbers:

  • 915-742-5402
  • 915-742-5403
  • 915-742-5404 ​

Eligibility for Care

Patient eligibility for care is checked at the time of registration for Pre-Admission. The ID card is used to validate eligibility when you arrive in the Admission and Disposition office. All children aged ten and older, must possess a valid ID card and present at the time of registration. There are various circumstances which will require eligible children under the age of 10 to possess an ID card. You may contact the ID card section on Fort Bliss at 915-569-6036 to find out the specifics regarding your situation.

Care will not be denied if patient does not have an ID card. You will be required to go to the Treasurer office (Admission’s office if the Treasurer’s office is closed) to complete a Temporary Authorization for Medical Care form.

You may obtain more information regarding eligibility, as well as contact information from our eligibility guide.

Contact Us

Phone

915-742-5402
915-742-5403
915-742-5404

Appointment line: 915-742-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273

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CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL


Location

18511 Highland Medics Street,
El Paso, Texas 79918
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Don't forget to keep your family's information up to date in DEERS!