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Getting Care

Patient Accountability Branch

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The Patient Accountability Branch is dedicated to delivering high-quality administrative support for all matters pertaining to patient accountability, including admissions, dispositions, births, deaths, aeromedical evacuations (AE), transportation, inter-facility transfers, and the initiation of line of duty investigations (LOD). In executing its mission, the Patient Accountability Branch ensures strict adherence to the Privacy Act of 1974 (5 U.S.C. § 552a), as amended, safeguarding all personally identifiable information and maintaining the confidentiality of medical records. Only data authorized by law and essential to mission execution is collected and maintained.

Patient Accountability Branch is located on the 2nd floor of the hospital. Normal office hours are Monday– Friday 7:30 AM - 4:30 PM. For any questions related to Patient Accountability Branch services, please contact the PAB Supervisor at 915-569-3152 or the PAB NCOIC, at 915-742-5397.

Contact Us

Phone:

915-569-3152 or 915-742-5397
Appointment line: 915-742-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273

Hours:

Monday-Friday, 7:30 am - 4:30 pm

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CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL

Location

18511 Highland Medics Street,
El Paso, Texas 79918
Hospital Tower - 2nd Floor,
RM H2121 and H2115
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Don't forget to keep your family's information up to date in DEERS!