Due to weather-related damages, SFMC inoperable until further notice.
Due to the government lapse in appropriations, updates to this site may be limited. When the lapse in appropriations ends, we’ll resume normal operations. If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. For questions about TRICARE during the shutdown, please visit www.tricare.mil/shutdown.

Getting Care

MTF to MTF

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If you are a medical records professional from another Military Treatment Facility and you are requesting medical records for another active duty servicemember, then please follow these guidelines:

  • Ensure DD Form 877 is filled out as much as possible as in the sample provided.
  • DD 877 Example
  • If the patient is not active duty, but rather a dependent, or veteran, we will need a copy of their driver’s license to accompany the DD877.
  • Please email to WBAMC Record Request and ensure you encrypt. We will not accept emails that are not encrypted.

PCS'd From Fort Bliss

If you already PCS’d from Fort Bliss and are requesting your entire medical record, please ensure your current MTF follows these guidelines, OR you can go back to the homepage and try to request them yourself from the “Request copies of your medical records” link.

Contact Us

Phone

Appointment line: 915-742-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273

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CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL

 

Location

18511 Highland Medics Street,
El Paso, Texas 79918
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Don't forget to keep your family's information up to date in DEERS!