Due to weather-related damages, SFMC inoperable until further notice.
Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Getting Care

MTF to MTF

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If you are a medical records professional from another Military Treatment Facility and you are requesting medical records for another active duty servicemember, then please follow these guidelines:

  • Ensure DD Form 877 is filled out as much as possible as in the sample provided.
  • DD 877 Example
  • If the patient is not active duty, but rather a dependent, or veteran, we will need a copy of their driver’s license to accompany the DD877.
  • Please email to WBAMC Record Request and ensure you encrypt. We will not accept emails that are not encrypted.

PCS'd From Fort Bliss

If you already PCS’d from Fort Bliss and are requesting your entire medical record, please ensure your current MTF follows these guidelines, OR you can go back to the homepage and try to request them yourself from the “Request copies of your medical records” link.

Contact Us

Phone

Appointment line: 915-742-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273

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CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL

 

Location

18511 Highland Medics Street,
El Paso, Texas 79918
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Don't forget to keep your family's information up to date in DEERS!