Due to weather-related damages, SFMC inoperable until further notice.
The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

Getting Care

MTF to MTF

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If you are a medical records professional from another Military Treatment Facility and you are requesting medical records for another active duty servicemember, then please follow these guidelines:

  • Ensure DD Form 877 is filled out as much as possible as in the sample provided.
  • DD 877 Example
  • If the patient is not active duty, but rather a dependent, or veteran, we will need a copy of their driver’s license to accompany the DD877.
  • Please email to WBAMC Record Request and ensure you encrypt. We will not accept emails that are not encrypted.

PCS'd From Fort Bliss

If you already PCS’d from Fort Bliss and are requesting your entire medical record, please ensure your current MTF follows these guidelines, OR you can go back to the homepage and try to request them yourself from the “Request copies of your medical records” link.

Contact Us

Phone

Appointment line: 915-742-2273
TRICARE Nurse Advice Line:​ 1-800-874-2273

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CLICK TO ACCESS THE MHS GENESIS PATIENT PORTAL

 

Location

18511 Highland Medics Street,
El Paso, Texas 79918
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Don't forget to keep your family's information up to date in DEERS!