Current COVID-19 Risk Level: MEDIUM - Click Here for WBAMC Visitor Policy

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WBAMC Visitor Policy

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During this time of uncertainty, WBAMC has updated its visitor policy to mitigate the spread of COVID-19.  The virus can easily spread and we must take strong measures to limit the spread and to protect our patients and staff. 

Effective, December 14, 2021, WBAMC adopted the following changes to WBAMC Regulation 190-16, Visitor Regulation.  These will apply throughout the facility, until further notice. 

  • HIGH risk level: At high risk (red) level, there will be no visitors on the inpatient wards unless an exception is granted. 
  • MEDIUM risk level: At medium risk (orange) level the visitation status stays the same as low risk level, however, all visitors will fill out a visitor screening form and be provided a patient visitor band.
  • LOW risk level: At low risk (yellow) level, only one visitor will be able to visit NON-COVID patients at a time.  COVID patients are not allowed visitors. 
  • Visitors will be screened at common entry points and will not be permitted access if admitting to symptoms or exhibiting symptoms of COVID-19.
  • Hand hygiene is required before entering the facility. 
  • All visitors will wear, at a minimum, a face mask throughout their visit, and other personal protective equipment as directed by medical staff. 
  • Visitors are allowed to wait in a lobby or waiting room.  Social distancing is to be maintained at all times during the visit. 
  • Visitors who fail to comply with this policy will be escorted off the campus by security personnel.
  • Laboring and Post-partum patients: A parent or legal guardian may bring newborns and infants (age 18 months or younger) to an appointment if supportive parental measures are required (breastfeeding measures, guardianship, etc.). The parent must ensure hospital policy is followed.  Patients admitted to Maternal/Child health services may have one approved support person.
  • Patients at risk for imminent death (within 24 hours): These patients will be allowed ONE visitor at a time during patient specified unit visitation hours.
  • WBAMC Emergency Department patients, in addition to the one visitor:
  1. Patients presenting to the WBAMC ED for medical assessment, evaluation and/or treatment as a result of alleged crimes or high risk behavioral health concerns or select trauma cases, at the discretion of the ED staff in coordination with authorized liaison representatives, will be allowed one support person for the safety and comfort of the patient.
  2. Patients presenting to the WBAMC ED who are unable or limited in their ability to care for themselves or communicate effectively, such as those who are critically ill, unresponsive, elderly, disabled or have significant communication barriers will be allowed ONE support person at the discretion of the ED staff.
  3.  Patients under the age of 18 years may be accompanied by one parent or legal guardian.  No other children will be allowed to accompany the parent/guardian except in extreme cases of hardship, at the discretion of the ED staff.
  4. If you have questions about these mitigation strategies or our visitor policy, please call the WBAMC Provost Marshall at (915) 742-0931/0932. You can download and read the policy in its entirety HERE

Contact Us


Appointment line:: (915) 742-2273. 
Provost Marshall: (915) 742-0931/0932 
TRICARE Nurse Advice Line:‚Äč 1-800-874-2273
Don't forget to keep your family's information up-to-date in DEERS.